Comprehensive Policy on Returns and Exchanges

Our Dedication to Your Contentment

At Shoopiez, ensuring your complete satisfaction is our foremost priority. We recognize that purchases sometimes may not align with expectations, or you might simply reconsider. This exhaustive Policy on Returns and Exchanges is crafted to provide all our esteemed clients with a clear, equitable, and straightforward process. Our aim is to make your shopping journey as pleasant and risk-free as possible, by outlining precise guidelines for returning or exchanging items acquired from our online storefront. Kindly review this policy thoroughly to comprehend your entitlements and obligations concerning returns, reimbursements, and exchanges.

Criteria for Eligibility in Returns and Exchanges

To qualify for a return or an exchange, items must satisfy the subsequent conditions:

• Item State: All merchandise designated for return or exchange must remain in its original, unused, and unworn state. This implies being free from any indications of use, damage, or modifications. Products must be pristine and suitable for resale.
• Original Packaging: The product must be returned within its initial packaging, which includes all protective materials, boxes, bags, and any supplementary accessories, manuals, or complimentary items dispatched with the original order. The packaging itself must also be in its pristine condition.
• Tags and Labels: All factory-attached tags, labels, and security seals must remain affixed to the item and be undamaged. Products returned without their authentic tags or with compromised tags will not be accepted.
• Evidence of Purchase: Valid proof of purchase, such as your order identification number, sales receipt, or packing slip, is mandatory for all return and exchange requests. This enables us to process your request efficiently and confirm the transaction specifics.
• Timely Submission: The request for a return or exchange must be initiated within the specified return period, as detailed in the section titled "Timeframes for Returns and Exchanges" below. Submissions made outside this period may face rejection.

Timeframes for Returns and Exchanges

We provide a specific duration during which you may initiate a return or exchange for eligible merchandise. Adhering to these time limits is essential for successful processing.

• Standard Return Period: You are afforded a period of thirty (30) calendar days, starting from the documented delivery date, to commence a return or exchange request. The delivery date is ascertained through the shipping carrier's tracking data.
• Extended Holiday Returns: During the annual holiday period (typically from November 1st to December 31st), items acquired may qualify for an extended return window. Precise dates and specific conditions for holiday returns will be publicly announced on our website preceding the holiday season.
• Reporting Damaged/Defective Items: For products that arrive damaged or are discovered to be faulty upon receipt, you are required to report the issue to our customer support team within seventy-two (72) hours of delivery. This prompt reporting allows us to investigate and resolve the concern swiftly.

Detailed Return Procedure

To ensure a seamless return experience, please adhere strictly to these instructions:

1. Initial Contact: Commence by reaching out to our dedicated customer service department. You can contact us via the contact form available on our website or by sending an email to our support address. Please furnish your order number and a concise explanation for your desire to return or exchange the item.
2. Obtain Return Authorization: Following the assessment of your request, if your item meets eligibility criteria, our team will issue you a Return Merchandise Authorization (RMA) number. This distinct identifier is crucial for tracking your return. Do not dispatch items without an RMA number, as they may not be processed.
3. Prepare Your Shipment: Meticulously package the item(s) within their original packaging, ensuring all initial contents, tags, and accessories are included. Clearly write the RMA number on the exterior of the package. We advise utilizing a robust box to prevent transit damage.
4. Dispatch the Merchandise: Ship the parcel to the address provided by our customer service team, along with your RMA number. We strongly recommend employing a shipping service that offers tracking capabilities and insurance, as Shoopiez bears no responsibility for returns lost or damaged during transit. The cost of return shipping is generally the responsibility of the customer, unless the return is attributed to an error on our part (e.g., incorrect item dispatched, defective product).
5. Verification and Processing: Upon our receipt and thorough inspection of your returned item, we will send you an email notification confirming the approval or denial of your return. If approved, your refund or exchange will be processed in accordance with the stipulations outlined in this policy.

Refund Mechanisms and Processing Durations

Reimbursements for approved returns will be executed using the original payment method.

• Original Payment Channel: Refunds will typically be credited back to the credit card, debit card, or any other payment instrument utilized for the initial purchase. This practice ensures security and compliance with financial regulations.
• Processing Interval: Please allow approximately five (5) to ten (10) business days from the date we receive your returned item for your refund to be processed and to reflect on your financial statement. This timeframe accounts for our internal processing, inspection, and the duration required for your bank or financial institution to post the credit.
• Shipping Expenses: Initial shipping charges are generally non-reimbursable, except in situations where the return results from an error on our behalf (e.g., an incorrect item or a defective product). In such specific instances, both the item cost and the original shipping fee will be refunded.
• Store Credit Option: Under certain circumstances, or at your specific request, we may opt to provide store credit instead of a monetary refund. Store credit will be issued as a digital gift card or an account balance and can be applied to future purchases on Shoopiez.

Categories of Items Excluded from Returns

Due to considerations of hygiene, intellectual property, or the intrinsic nature of the product, certain items are exempt from being returned or exchanged. We urge you to review this compilation carefully prior to making a purchase.

• Customized or Personalized Goods: Products that have been specifically tailored, engraved, or custom-manufactured to your individual specifications cannot be returned or exchanged, as they are unique to your order and cannot be resold.
• Digital Content and Software: Digital downloads, software licenses, gift certificates, and other digital content are not eligible for return once they have been purchased and accessed or downloaded.
• Health and Personal Care Products: For reasons of sanitation, items such as opened cosmetics, skincare formulations, intimate apparel, earrings, and any other products that come into direct bodily contact, once opened or utilized, are not eligible for return.
• Perishable Goods: Food products, fresh flowers, and other perishable items cannot be returned due to their limited shelf life and susceptibility to spoilage.
• Final Sale / Clearance Merchandise: Items explicitly identified as "Final Sale," "Clearance," or "Non-Returnable" at the moment of purchase are not eligible for returns or exchanges. This stipulation is typically applied due to substantial discounts or the discontinuation of the product line.
• Gift Cards: Both physical and electronic gift cards are non-refundable and possess no cash redemption value.
• Items Lacking Original Packaging or Tags: As stipulated in the eligibility criteria, products returned without their authentic packaging, tags, or exhibiting signs of use or damage to these components will not be accepted for return or exchange.

Goods Received Damaged or Defective

Should you receive an item that is damaged or found to be defective, we extend our apologies for the inconvenience and are fully committed to resolving the issue without delay.

• Immediate Reporting Requirement: You are required to report any damaged or defective items to our customer service team within seventy-two (72) hours of delivery. Please provide clear photographic or video evidence illustrating the damage or defect.
• Verification and Resolution Pathways: Upon successful verification of the damage or defect, we will offer you a replacement of the identical item (contingent on availability), a complete refund, or store credit, based on your preference and the specific circumstances.
• Return Shipping for Damaged/Defective Goods: In instances involving damaged or defective items, Shoopiez will absorb the cost of return shipping. We will furnish you with a pre-paid shipping label for this purpose.

Exchanging Items

If your intention is to exchange an item for a different size, color, or an entirely distinct product, please adhere to these guidelines:

• Exchange for Identical Item: For exchanges concerning the same item (e.g., a different size or color), please follow the standard return procedure to send back the initial item, and then proceed to place a new order for the desired replacement. This approach ensures the quickest processing and guarantees product availability.
• Exchange for a Different Product: If you wish to exchange for an alternative product, you must return the original item for a refund and subsequently place a new order for the desired item. This process is treated as a return followed by a new purchase.
• Availability Contingency: All exchange requests are contingent upon the availability of the desired product. If the item is out of stock, a refund will be issued instead.

Shipping Expenses for Returns

The responsibility for shipping costs associated with returns is determined by the underlying reason for the return:

• Customer-Initiated Returns (Change of Mind, Incorrect Size/Color Ordered): For returns driven by customer preference, a change of mind, or an error made by the customer during the ordering process (e.g., selecting the wrong size or color), the customer is accountable for the return shipping costs. Original shipping fees paid are non-reimbursable.
• Company Error Returns (Defective, Damaged, or Wrong Item Shipped): If the return is a direct consequence of an error on our behalf, such as receiving a defective, damaged, or incorrect item, Shoopiez will cover the return shipping costs. We will provide a pre-paid return shipping label in such cases.

Restocking Charges

In the majority of cases, we do not impose restocking fees for eligible returns. However, in certain specific scenarios, a restocking fee may be applicable:

• Non-Compliance with Policy Terms: If an item is returned in a condition that does not fully adhere to our eligibility criteria (e.g., minor signs of wear, absence of non-essential packaging components, but still deemed resalable at a reduced value), a restocking fee of up to 15% of the item's original purchase price may be deducted from your refund. This fee serves to offset the costs associated with inspection, repackaging, and potential depreciation.
• High-Value Merchandise: For certain high-value electronic devices or specialized equipment, a restocking fee might be applied if the item is returned in an opened but otherwise new condition. Any such fees will be explicitly detailed on the product page or disclosed at the time of purchase.

Revisions to This Policy

Shoopiez retains the authority to amend or update this Return and Exchange Policy at any time without prior notification. Any modifications will become effective immediately upon the posting of the revised policy on our official website. We encourage you to review this policy regularly to remain informed of any changes. Your continued utilization of our services and subsequent purchases from our store after any alterations signifies your acceptance of the updated terms.

Last Updated: 09/22/2025

Contact Details

Should you have any inquiries or require further clarification regarding our Policy on Returns and Exchanges, or if you need assistance with a return or exchange, please do not hesitate to contact our customer service team. We are available to assist you and ensure your experience with Shoopiez remains positive.

You can reach us through the dedicated contact page on our website, or by sending an email to our support department. Our team is accessible during standard business hours to provide assistance.